Return policy

Elevated Health Return & Refund Policy

At Elevated Health, we are committed to delivering premium, physician-founded wellness products with the highest standards of quality and consistency.

Your confidence in our products is important to us. If for any reason you are not satisfied with your purchase, we are here to help.

30-Day Satisfaction Guarantee

We accept returns of unopened and unused products within 30 days of delivery for a full refund of the purchase price, excluding original shipping costs.

To be eligible for a return:

• Product must be unopened, unused, and in its original sealed packaging
• The return request must be submitted within 30 days of confirmed delivery
• Proof of purchase or valid order number is required

First-Time Customer Confidence Guarantee

For first-time customers, we understand that trying a new wellness product is a personal decision.

As a courtesy, first-time orders may be eligible for store credit within 30 days of delivery even if the product has been opened, limited to one product per customer.

This policy is designed to help you try Elevated Health with confidence while maintaining fairness for all customers.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• your order number
• photos of the item and packaging
• a brief description of the issue

Upon review, we will provide one of the following at our discretion:

• replacement product
• store credit
• full refund

How to Request a Return

To initiate a return, please contact our support team at:

 elev8d.health.solutions@gmail.com

Please include:

• full name
• order number
• reason for return
• photos if applicable

Once approved, return instructions will be provided.

Refund Processing

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your statement.

Non-Returnable Items

The following items are not eligible for return:

• products returned more than 30 days after delivery
• opened products beyond the first-time customer guarantee
• sale or promotional items
• gift cards
• products purchased from unauthorized third-party sellers

Shipping Charges

Original shipping charges are non-refundable unless the return is due to an Elevated Health fulfillment error.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Policy Abuse

To protect all customers, Elevated Health reserves the right to limit or deny returns in cases of suspected abuse, excessive refund requests, or fraudulent activity.