Elevated Health — Terms, Privacy & Shipping Policy
By using elevatedhealth.org or purchasing from Elevated Health, you agree to the following policies.
Terms & Conditions: Products sold by Elevated Health are intended for personal use only. Information provided on this website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or replace professional medical advice. You must be at least 18 years old to purchase CBD products and are responsible for determining whether products are legal and appropriate for use in your location. Prices and availability may change without notice. Elevated Health reserves the right to cancel or refuse orders when necessary. To the fullest extent permitted by law, Elevated Health is not responsible for indirect or consequential damages arising from the use or misuse of its products or website.
Privacy Policy: Elevated Health collects information necessary to process orders, provide customer service, operate our website, and communicate with customers. This may include your name, contact information, billing and shipping information, and order history. Payment information is processed securely through third-party payment providers. We do not sell your personal information. Information may be shared with trusted service providers when necessary to process payments, fulfill orders, deliver products, or operate our website. We use reasonable safeguards to protect personal information.
Shipping Policy: Orders are generally processed within 1–3 business days. Delivery times vary by destination and carrier and are not guaranteed. Customers are responsible for providing an accurate shipping address. Elevated Health is not responsible for carrier delays, weather delays, incorrect addresses, or circumstances outside our control. Shipping charges, when applicable, are displayed at checkout. If an order arrives damaged, incorrect, or appears to be lost in transit, please contact Elevated Health promptly so we can assist you.
These policies may be updated periodically. Continued use of elevatedhealth.org constitutes acceptance of the current policies.
Elevated Health Return & Refund Policy
At Elevated Health, we are committed to delivering premium, physician-founded wellness products with the highest standards of quality and consistency.
Your confidence in our products is important to us. If for any reason you are not satisfied with your purchase, we are here to help.
30-Day Satisfaction Guarantee
We accept returns of unopened and unused products within 30 days of delivery for a full refund of the purchase price, excluding original shipping costs.
To be eligible for a return:
- Product must be unopened, unused, and in its original sealed packaging
- The return request must be submitted within 30 days of confirmed delivery
- Proof of purchase or valid order number is required
First-Time Customer Confidence Guarantee
For first-time customers, we understand that trying a new wellness product is a personal decision.
As a courtesy, first-time orders may be eligible for store credit within 30 days of delivery even if the product has been opened, limited to one product per customer.
This policy is designed to help you try Elevated Health with confidence while maintaining fairness for all customers.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- your order number
- photos of the item and packaging
- a brief description of the issue
Upon review, we will provide one of the following at our discretion:
- replacement product
- store credit
- full refund
How to Request a Return
To initiate a return, please contact our support team at:
elev8d.health.solutions@gmail.com
Please include:
- full name
- order number
- reason for return
- photos if applicable
Once approved, return instructions will be provided.
Refund Processing
After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears on your statement.
Non-Returnable Items
The following items are not eligible for return:
- products returned more than 30 days after delivery
- opened products beyond the first-time customer guarantee
- sale or promotional items
- gift cards
- products purchased from unauthorized third-party sellers
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an Elevated Health fulfillment error.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Policy Abuse
To protect all customers, Elevated Health reserves the right to limit or deny returns in cases of suspected abuse, excessive refund requests, or fraudulent activity.
